Q:What is your return policy?

You can return your item(s) within 30 days as long as it's still in "sellable condition" , meaning the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or smells. Proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.

If you're returning a pair of shoes or boots, we need the box back, too. Please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you apply the return label. If you fail to follow these directions, we will not be able to accept the return and will not issue a refund.

Load-bearing climbing equipment, such as harnesses, carabiners, and pulleys are final sale and cannot be returned.

Chat Us if you still have any questions about our return policy.