Q:How do I exchange my product?

Please note, we do not guarantee that the product you want will be in stock by the time we receive your exchange request. To ensure that you get the new product faster and while it's still in stock, create a new order at MountainSteals.com, or Chat Us and we will help facilitate. Then, send the original product(s) back to us for a refund. Keep in mind that you will be charged for both items until the original is returned to us in sellable condition; upon receipt, we will then credit you to your original method of payment.

You can also send back the original product along with a request for a different product. Just leave a note with all the necessary information (item name, color, and size) in the package so we can get you what you actually need. Once we receive the original product and exchange request, we will get the new item sent out in 1-3 business days. If the item you are requesting as an exchange is no longer available, we will contact you immediately.

Based on PayPal policy standards, we are unable to process exchanges on PayPal orders. If you are interested in a different item, simply send your original item back and place a new order for the new item. We will issue you a credit directly to your PayPal account, upon receiving your original order.